Protect and extend the life of your network with legacy services designed for products likely out of warranty and past OEM support. Acting as the insurance your network needs, we offer full-spectrum support — from Emergency Recovery (ER) to TAC ticket handling — along with assurance and operational measures. No matter where you are on the lifecycle curve, our professional services provide reliable support to keep your network performing optimally.
Reduce operating expense on annual technical support and emergency restoration contracts without sacrificing technical competence on end-of- life or legacy infrastructure.
Ensure your legacy network’s reliability with expert support designed to tackle hardware, software, and configuration challenges.
U.S.-based subject matter experts offer remote assistance for product questions, troubleshooting, incident resolution, and emergency outage recovery — all at a low cost of ownership to keep your network performing optimally. Annual TAC support programs are tailored to your network’s specific needs, based on ticket volumes and SLAs, and utilize best practices to maintain stability on mature software platforms.
| Severity | Response | Restore | Criteria |
|---|---|---|---|
| Emergency | <15 min | <4 hours | >50% Network outage, Billing, O&M platforms down |
| High | 1 hour | 1 Business day | Situation which doesn’t satisfy Emergency Criteria but which creates serious commercial or operational difficulties, such as loss of redundancy. |
| Medium | 1 business day | 2 weeks | Applications in degraded mode, failing backups |
| Low | 1 business day | 4 weeks | Single user issues, log and alarm interpretations |
• Tier I/II/II+Advanced Technical Support & Fault Resolution
• OEM Certified Subject Matter Experts
• Trouble Ticket Management System
• Emergency Restoration Services
• Installation Support
• Training, Reporting and Statistics • Change Management
• 24x7x365 Coverage for Global Audience
• Reduce Operating Cost
• Improve Responsiveness
and Support for Legacy Network
• Maintain Integrity and Quality of Network
• End-of-Life, Out-of-Warranty Product and Network Support
• GSM, CDMA, EVDO, UMTS, LTE Core, LTE RAN, and OSS
• Legacy Wireline Switching
• Microwave, Transport, DAS, and Data Networking