Expand the life of your network
Save on Opex, shipping and processing fees
Streamline your repair process by consolidating multiple products into a single RMA, saving you significantly on costs, shipping, and processing fees. With expertise across various technologies and product lines, including legacy and discontinued products, we help you maintain and extend the life of networks no longer supported by the OEM.
Tempest’s high quality repair service, industry leading TATs and excellent customer service give our customers time back in their day while helping them extend their Opex dollars. Our RMA portal gives you a quick and easy way to process and track RMAs, as well as providing access to extensive customized technical reporting.
Bring repair and screening directly to your facility — whether it’s customer-owned or a third-party logistics center. On-site services minimize freight and transportation fees while significantly reducing turnaround times, helping you lower operating costs and keep your network running smoothly.
Our skilled on-site technicians ensure efficient operations with full visibility and transparency. Plus, with multi-vendor product solutions, you’ll gain comprehensive coverage across a broad range of products and OEMs. By having us on-site, you can also tap into surplus inventory to meet your evolving needs.
Our expert team of engineers covers a broad set of products and OEMs for both legacy and current platforms.
Our TAC programs are designed to help you save significantly while maximizing the lifespan of your network.
In addition to comprehensive annual contracts, we offer customized help desk solutions to meet your unique needs.
With a team of experienced, certified engineers, we provide support across a wide range of technologies, including LTE, IP, Microwave, and DAS — ensuring your network stays reliable and efficient.
Our Advanced Technical and TAC Support Service is designed to help you quickly resolve hardware, software, and configuration problems on aging legacy networks.
With U.S.-based technical experts, you’ll receive prompt answers to product-related questions, troubleshooting assistance, and rapid incident resolution — including emergency outages — all aimed at keeping your network running optimally at the lowest possible cost.
Annual TAC support programs are based on ticket volumes and SLAs to match your network requirements, utilizing best practices to support stable mature software platforms
Preventative maintenance services are designed to care for your network and ensure the highest level of satisfaction at any point in the operation of your legacy network.
Services include Pro-Active Care, complete with Health Checks and Audits on your nodes and equipment. On an on-going basis, Tempest has the in-house expertise to maintain your file systems. This includes assisting with required back-ups, maintenance routines as well as implementing OEM-provided software updates.
Customized Spare Parts Management solutions provide the control, visibility, and consolidation needed to streamline your inventory and ensure you’re prepared for any network demands.
Expert management of spares, repairs, and exchanges ensures critical parts are readily available, minimizing emergency needs and lowering both operating expenses and capital costs. By testing and reusing existing surplus equipment, ongoing availability is achieved without excess spending.
With repair and testing embedded directly at your facility or third-party logistics partner, efficiency, visibility, and transparency are ensured by dedicated, trained technicians.
Customized Spare Parts Management solutions enable streamlined control, visibility, and consolidation of spare parts, empowering you to manage inventory effectively and reduce operational complexities.
Reduce capital and operating expenses while extending your budget through sophisticated purchase avoidance and reuse programs for surplus or decommissioned assets. Our clean-and-screen and reconfiguration services transform idle assets into tested, high-quality products ready for redeployment in your network. The customized online portal provides full visibility over assets, simplifying management and utilization.
With seamless integration into your network, reused products support complete systems, expansion, or spares, reducing repair needs by offering exchange spares as an efficient alternative. Additionally, remarketing services generate financial returns on unused equipment, offering cash or credit to offset program costs and boost value.
